Creamed LLC Terms of Service

Effective Date: April 26 2026
Last Updated: April 26 2026

These Terms of Service are a legally binding agreement between you and Creamed LLC (“Creamed,” “we,” “us,” or “our”) governing your access to and use of our website, products, content, communications, checkout pages, accounts, subscriptions, promotions, customer support, and related services.

By accessing our website, creating an account, placing an order, submitting payment information, subscribing to our emails or SMS messages, participating in a promotion, or otherwise using our services, you agree to these Terms.

If you do not agree to these Terms, do not use our website or purchase our products.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase Creamed products.

By using our website or placing an order, you represent that:

1. You are legally able to enter into a binding contract.
2. You are at least 18 years old, or the age of majority where you live.
3. You are purchasing for lawful personal use only.
4. The information you provide to us is accurate, current, and complete.
5. You will not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.

We may refuse service, cancel orders, close accounts, or restrict access if we believe you have violated these Terms, applicable law, our policies, or the rights of Creamed or others.

2. Product Use and Personal Responsibility

Creamed products are personal-care products intended only for the uses described on our product pages, packaging, instructions, and official materials.

You agree to use Creamed products only as directed.

You are responsible for reading all product labels, ingredient lists, warnings, instructions, storage guidance, and usage directions before using any product.

You should not use Creamed products if:

1. You are allergic or sensitive to any listed ingredient.
2. The product seal is broken, missing, damaged, or appears tampered with.
3. The product looks, smells, or feels abnormal.
4. The product has been stored improperly.
5. You have been advised by a medical professional not to use similar products.
6. You are using the product for a purpose not described by Creamed.

If irritation, discomfort, redness, swelling, itching, burning, rash, allergic reaction, or any other adverse reaction occurs, stop using the product and seek appropriate medical advice.

3. No Medical Advice

Creamed does not provide medical advice, diagnosis, treatment, or health-care services.

Content on our website, packaging, social media, emails, advertisements, customer support communications, FAQs, or other materials is provided for general informational purposes only.

Creamed products are not intended to diagnose, treat, cure, prevent, or mitigate any disease, medical condition, infection, disorder, or health problem.

You should consult a qualified medical professional before using any product if you have a medical condition, allergies, sensitivities, are pregnant or nursing, are using medications, have damaged or irritated skin, or have concerns about whether a product is appropriate for you.

No statement made by Creamed should be treated as a substitute for professional medical advice.

4. Product Descriptions, Images, and Availability

We try to describe our products accurately, but we do not guarantee that product descriptions, colors, textures, images, sizes, ingredients, packaging, prices, availability, or other content are complete, current, accurate, or error-free.

Product appearance may vary due to manufacturing variation, packaging updates, device display settings, photography, lighting, or other factors.

We may change or discontinue products, packaging, formulas, ingredients, sizes, bundles, pricing, promotions, or availability at any time without notice, subject to applicable law.

We reserve the right to limit quantities, reject orders, cancel orders, or discontinue sales to any person, household, address, reseller, freight forwarder, or geographic area.

5. Orders

Placing an order does not guarantee acceptance.

Your order is accepted only when we confirm shipment, payment capture, or order acceptance through our system.

We may refuse, cancel, limit, or delay any order for reasons including:

1. Suspected fraud or unauthorized payment.
2. Incorrect billing or shipping information.
3. Product unavailability.
4. Pricing, typographical, or system errors.
5. Excessive order quantities.
6. Suspected resale or diversion.
7. Prior policy abuse.
8. Chargeback misuse.
9. Violation of these Terms.
10. Legal, regulatory, carrier, or payment processor restrictions.

If we cancel an order after payment has been captured, we will issue a refund as required by applicable law.

6. Pricing and Payment

Prices are listed in U.S. dollars unless otherwise stated.

You agree to pay all charges shown at checkout, including product price, shipping, handling, taxes, and any other disclosed charges.

You represent that you are authorized to use the payment method provided.

We may use third-party payment processors. Your payment may be subject to additional terms from your card issuer, bank, payment network, or payment processor.

We are not responsible for fees charged by your bank, card issuer, or payment provider, including overdraft fees, foreign transaction fees, insufficient funds fees, or currency conversion charges.

If a payment is declined, reversed, disputed, charged back, or suspected to be fraudulent, we may cancel or suspend your order, restrict your account, refuse future orders, or pursue available remedies.

7. Shipping

Shipping times shown on our website are estimates unless expressly stated as guaranteed.

Risk of loss and title pass to you when the order is delivered to the carrier, except where applicable law provides otherwise.

You are responsible for providing a complete and accurate shipping address.

Creamed is not responsible for delays, failed delivery, returned packages, misdelivery, theft, damage after delivery, carrier disruptions, weather events, customs delays, incorrect addresses, inaccessible delivery locations, or other circumstances outside our reasonable control, except where required by law.

If tracking shows that an order was delivered, we may treat the order as delivered unless applicable law requires otherwise.

If your package is lost, delayed, damaged, or marked delivered but not received, contact us promptly at [support@creamed.com].

We may require proof, documentation, photos, carrier investigation, police report, or other information before providing a replacement, refund, or credit.

8. Shipping Delays and Legal Cancellation Rights

We aim to ship orders within the timeframe stated at checkout, on the product page, or in your order confirmation.

If no shipping timeframe is stated, we follow applicable law.

If we cannot ship your order within the promised timeframe, we will notify you where required and provide delay, cancellation, or refund options required by applicable law.

Nothing in these Terms limits rights you may have under the FTC Mail, Internet, or Telephone Order Merchandise Rule or other applicable shipping laws.

9. Returns, Refunds, and Replacements

Our Return, Refund, and Replacement Policy is incorporated into these Terms by reference.

Because Creamed products are personal-care products that may come into contact with the body, Creamed products are final sale once shipped, except for damaged, defective, incorrect, missing, delayed, or legally required remedies.

We do not accept returns or exchanges for:

1. Opened products.
2. Used products.
3. Products with broken, damaged, removed, or altered seals.
4. Products that have left our controlled supply chain.
5. Change-of-mind purchases.
6. Buyer’s remorse.
7. Preference-based issues.
8. Wrong item, quantity, address, or shipping method selected by the customer.
9. Products damaged after delivery.
10. Unauthorized returns.

Approved remedies may include replacement, store credit, refund, partial refund, or missing-item shipment, at our discretion where legally permitted.

Unauthorized returns may be refused, discarded, or returned to sender. Unauthorized returns do not create any right to a refund, exchange, replacement, or credit.

10. Cancellations

Orders may be canceled only before fulfillment begins.

Once an order has entered fulfillment, been packed, labeled, transferred to a warehouse process, or shipped, it cannot be canceled unless applicable law requires otherwise.

Submitting a cancellation request does not guarantee cancellation.

11. Subscriptions and Auto-Renewals, If Offered

This section applies only if Creamed offers subscriptions, auto-ship programs, replenishment programs, memberships, or recurring billing.

By purchasing a subscription, you authorize Creamed or its payment processor to charge your selected payment method on a recurring basis at the disclosed price, frequency, and terms until you cancel.

Before you are charged, we will disclose the material subscription terms, including price, billing frequency, renewal terms, cancellation method, and any trial or promotional terms where applicable.

You may cancel your subscription using the cancellation method described at checkout, in your account, or in your subscription confirmation.

Cancellation takes effect prospectively. If an order has already entered fulfillment before cancellation, that order may still be processed and shipped unless applicable law requires otherwise.

For California consumers, Creamed will comply with applicable automatic renewal requirements, including affirmative consent, clear renewal terms, post-purchase acknowledgment, and cancellation rights required by California law. California’s automatic renewal rules were amended effective July 1, 2025, and the California Attorney General has emphasized consumer rights around subscription cancellation and renewal disclosures.

Do not launch subscriptions until this section is reviewed by counsel. Subscription law is a plaintiff-lawyer magnet.

12. Promotions, Discounts, and Gift Cards

Promotions, discounts, referral credits, coupon codes, bundles, free gifts, and limited-time offers are subject to the terms disclosed with the offer.

We may modify, suspend, or cancel promotions at any time unless prohibited by law.

Promotions may not be combined unless expressly stated.

Promotions may be limited by customer, household, address, order, product, region, time period, or availability.

We may reject, cancel, or reverse promotional benefits if we believe there has been fraud, abuse, resale, manipulation, duplicate accounts, or violation of these Terms.

Gift cards, if offered, are subject to additional terms and applicable law.

13. Resale, Diversion, and Unauthorized Distribution

Creamed products are sold for personal use only unless we provide written authorization.

You may not:

1. Resell Creamed products.
2. Sell Creamed products on marketplaces.
3. Export, divert, or distribute Creamed products commercially.
4. Alter, repackage, relabel, refill, tamper with, or modify Creamed products.
5. Use Creamed products in another commercial product or service.
6. Buy excessive quantities for suspected resale.
7. Use Creamed trademarks, images, product descriptions, or content to market unauthorized sales.

We may cancel or limit orders suspected of resale or diversion.

Unauthorized resale voids any voluntary warranty, satisfaction policy, promotion, replacement eligibility, or customer support benefit to the fullest extent permitted by law.

14. Accounts

You may be required to create an account to access certain features.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You agree to notify us promptly if you suspect unauthorized access.

We may suspend, restrict, or terminate accounts that violate these Terms, create risk, engage in fraud, abuse policies, or misuse our website or products.

15. User Content, Reviews, Photos, and Submissions

You may be able to submit reviews, comments, photos, videos, testimonials, messages, ideas, feedback, or other content.

By submitting content to Creamed, you grant Creamed a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, display, distribute, publish, modify, edit, translate, create derivative works from, and otherwise use that content in connection with our business, marketing, advertising, website, social media, product pages, emails, and other channels.

You represent that:

1. You own or have permission to submit the content.
2. The content is truthful and not misleading.
3. The content does not violate anyone’s rights.
4. The content does not contain confidential information.
5. The content does not contain unlawful, abusive, obscene, defamatory, harassing, hateful, threatening, or infringing material.

We may remove, reject, edit, or decline to publish user content at our discretion.

We do not claim ownership of your honest opinions.

Nothing in these Terms restricts your legal right to leave truthful reviews or share honest opinions about Creamed, our products, or your experience.

We will not require you to remove a truthful negative review as a condition of receiving customer support, and we will not impose penalties for honest reviews.

16. Reviews, Testimonials, Influencers, and Endorsements

If you receive free product, discounts, payment, affiliate commissions, referral rewards, gifts, or any other benefit from Creamed in exchange for content, reviews, testimonials, posts, referrals, or endorsements, you must clearly and conspicuously disclose that relationship in accordance with applicable law and platform rules.

You may not make false, misleading, unsubstantiated, medical, disease, or exaggerated claims about Creamed products.

You may not claim that a product produces guaranteed results.

You may not claim that a product treats, cures, prevents, diagnoses, or mitigates a disease or medical condition unless we have expressly authorized that claim in writing and the claim is legally substantiated.

Creamed may remove, reject, report, or require correction of content that violates these Terms or applicable law.

17. Intellectual Property

All content on our website and related channels, including names, logos, trademarks, trade dress, product names, designs, text, graphics, images, videos, icons, audio, software, code, layouts, packaging, product descriptions, formulas, processes, and other materials, is owned by Creamed or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, display, perform, sell, exploit, scrape, mirror, frame, reverse engineer, or use our content without written permission.

You may not use Creamed trademarks, logos, product names, images, or branding in a way that suggests endorsement, affiliation, resale authorization, sponsorship, or partnership without written permission.

All rights not expressly granted are reserved.

18. Website Use Restrictions

You agree not to:

1. Violate any law or regulation.
2. Interfere with website security or operation.
3. Attempt unauthorized access to our systems.
4. Use bots, scrapers, crawlers, or automated tools without permission.
5. Harvest customer data.
6. Submit malware or harmful code.
7. Impersonate another person or entity.
8. Use the website for fraud or unauthorized transactions.
9. Abuse discounts, referrals, promotions, refunds, replacements, or chargebacks.
10. Make false claims to obtain a refund, credit, replacement, or benefit.
11. Interfere with another customer’s use of the website.
12. Use our website or content to compete with Creamed.
13. Resell, divert, or commercially exploit Creamed products without authorization.

Violation of this section may result in order cancellation, account suspension, refusal of service, legal action, or other remedies.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website or purchasing our products, you agree to our Privacy Policy.

You are responsible for reviewing the Privacy Policy before using our website or submitting personal information.

20. SMS, Email, and Marketing Communications

If you sign up for Creamed emails, SMS messages, or marketing communications, you consent to receive messages from us.

Message frequency may vary.

Message and data rates may apply.

You may unsubscribe from marketing emails using the unsubscribe link in the email.

You may opt out of SMS messages by replying STOP, or by following the instructions provided in the message.

Transactional messages, including order confirmations, shipping updates, account notices, security alerts, and policy notices, may still be sent where permitted by law.

21. Third-Party Services and Links

Our website may include links to third-party websites, platforms, payment processors, shipping carriers, analytics providers, social media platforms, apps, or services.

We do not control third-party services and are not responsible for their content, policies, practices, availability, security, errors, or actions.

Your use of third-party services is governed by their terms and privacy policies.

22. Disclaimer of Warranties

To the fullest extent permitted by law, Creamed products, website, content, and services are provided “as is” and “as available,” without warranties of any kind, express or implied.

To the fullest extent permitted by law, Creamed disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.

Some jurisdictions do not allow limitations or exclusions of certain warranties, so some of the above limitations may not apply to you.

Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection law.

23. Limitation of Liability

To the fullest extent permitted by law, Creamed and its owners, officers, employees, contractors, suppliers, service providers, affiliates, licensors, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, emotional distress, personal inconvenience, replacement costs, or similar damages.

To the fullest extent permitted by law, Creamed’s total liability for any claim arising from or related to your use of our website, products, services, orders, or these Terms will not exceed the amount you paid to Creamed for the product or order giving rise to the claim.

These limitations apply regardless of the legal theory, including contract, tort, negligence, strict liability, warranty, statute, or otherwise.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some limitations may not apply to you.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

24. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Creamed and its owners, officers, employees, contractors, affiliates, suppliers, service providers, licensors, and agents from and against any claims, damages, losses, liabilities, costs, expenses, demands, actions, or proceedings, including reasonable attorneys’ fees, arising from or related to:

1. Your violation of these Terms.
2. Your misuse of our website or products.
3. Your violation of any law or regulation.
4. Your violation of another person’s rights.
5. Your user content.
6. Your unauthorized resale, distribution, modification, tampering, or commercial use of Creamed products.
7. Your fraud, misrepresentation, chargeback abuse, or policy abuse.

We reserve the right to control the defense of any matter subject to indemnification, and you agree to cooperate with our defense.

25. Dispute Resolution

Read this section carefully. It affects your legal rights.

Before filing a claim, you agree to first contact Creamed at [legal@creamed.com] with a written description of your dispute, your order number if applicable, your requested resolution, and your contact information.

We will attempt to resolve the dispute informally.

If the dispute cannot be resolved informally within 30 days, either party may pursue the remedies allowed by this section.

26. Arbitration Agreement

To the fullest extent permitted by law, you and Creamed agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website, your purchase or use of products, your communications with us, or your relationship with Creamed will be resolved by binding individual arbitration, rather than in court.

This arbitration agreement does not prevent either party from bringing a qualifying claim in small claims court.

This arbitration agreement also does not prevent either party from seeking temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, website security, or unauthorized resale.

The arbitration will be conducted by [AAA/JAMS/Other Provider] under its applicable consumer arbitration rules, unless otherwise required by law.

The arbitrator will have authority to resolve disputes about arbitrability, enforceability, interpretation, and scope of this arbitration agreement, except that courts will decide issues relating to the class action waiver below unless applicable law requires otherwise.

27. Class Action Waiver

To the fullest extent permitted by law, you and Creamed agree that disputes will be resolved only on an individual basis.

You and Creamed waive the right to bring or participate in any class action, class arbitration, collective action, representative action, private attorney general action, or consolidated proceeding.

The arbitrator may not consolidate claims of different individuals or preside over any class, collective, representative, or consolidated proceeding unless both parties agree in writing.

If this class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request may proceed in court only after all arbitrable claims are resolved, unless applicable law requires otherwise.

28. Arbitration Opt-Out

You may opt out of the arbitration agreement by sending written notice to [legal@creamed.com] within 30 days after your first acceptance of these Terms.

Your opt-out notice must include:

1. Your full name.
2. Your email address.
3. Your mailing address.
4. A clear statement that you opt out of arbitration.
5. Your order number, if applicable.

Opting out of arbitration does not opt you out of any other part of these Terms.

29. Governing Law

These Terms are governed by the laws of the State of [California/Delaware/Your Chosen State], without regard to conflict-of-law rules, except to the extent federal law applies or applicable consumer protection law requires otherwise.

If the arbitration agreement does not apply to a dispute, you agree that the dispute will be brought exclusively in the state or federal courts located in [County, State], except for qualifying small claims actions or where applicable law requires another forum.

30. Force Majeure

Creamed is not liable for delays, failures, interruptions, or nonperformance caused by events beyond our reasonable control, including natural disasters, weather, fire, flood, pandemic, epidemic, labor disputes, carrier delays, supply shortages, manufacturing interruptions, power outages, internet failures, cyberattacks, governmental action, war, terrorism, civil unrest, customs delays, payment processor disruptions, or other force majeure events.

31. Errors and Corrections

We may correct errors, inaccuracies, omissions, pricing mistakes, availability errors, product description errors, or typographical mistakes at any time.

We may cancel or refuse orders affected by such errors, even after submission or confirmation, subject to applicable law.

If your payment has already been captured and your order is canceled due to an error, we will issue a refund as required by law.

32. Changes to These Terms

We may update these Terms from time to time.

The version posted on our website at the time of your use or purchase applies unless a later version is required by law or expressly accepted by you.

Material changes may be communicated by website notice, email, account notice, checkout notice, or other reasonable method.

Your continued use of our website after updated Terms are posted means you accept the updated Terms.

33. Termination

We may suspend or terminate your access to our website, account, promotions, customer support privileges, or ability to purchase products if we believe you violated these Terms, abused our policies, engaged in fraud, created risk, violated law, or harmed Creamed or others.

Termination does not limit any rights or remedies available to Creamed.

Sections intended to survive termination will survive, including intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, arbitration, governing law, and payment obligations.

34. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions remain in effect.

The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable, unless prohibited by law.

35. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later.

Any waiver must be in writing and signed by an authorized representative of Creamed.

36. Assignment

You may not assign, transfer, or delegate these Terms without our prior written consent.

Creamed may assign, transfer, or delegate these Terms in connection with a merger, acquisition, sale of assets, financing, restructuring, change of control, or by operation of law.

37. Entire Agreement

These Terms, together with our Privacy Policy, Return, Refund, and Replacement Policy, Shipping Policy, Subscription Terms if applicable, and any other policies incorporated by reference, form the entire agreement between you and Creamed regarding your use of our website and purchase of our products.

38. Contact Information

For questions about these Terms, contact us at:

Creamed
Email: legal@JustGetCreamed.com
Support: support@JustGetCreamed.com
Address: Creamed LLC  | 1415 N Gardner St Los Angeles CA 90046 USA
Website: www.JustGetCreamed.com